We accept returns on unworn, unwashed items with original tags attached, within 7 days of delivery. Swimwear and made-to-order pieces are final sale.
Message us on WhatsApp or email with your order number and reason for return. We'll confirm eligibility and arrange a pickup or drop-off point near you.
Once we receive and inspect the item, refunds for Instapay orders are sent back to the same account within 3–5 business days. Cash on Delivery orders are refunded as store credit or bank transfer, based on your preference.
Need a different size instead? Let us know when you request the return and we'll hold the replacement size for you while the original item is in transit back to us.
If something arrives damaged or isn't what you ordered, contact us within 48 hours with a photo — we'll cover return shipping and send a replacement or full refund, no questions asked.
For anything not covered here, reach our team at hello@coquito.com or +20 100 000 0000, Saturday to Thursday, 10am–6pm.